I stayed a night at this hotel due to mechanical issues with my flight and chose this specific hotel from a list of options provided by the airline. While I had several other options to choose from, I’m so grateful that I picked this one. Everyone I encountered was so nice and helpful, and that started when I was picked up by the airport shuttle after my first flight mishap. The driver took the time to give me several suggestions on how I can get around in the area without a vehicle. My room wasn’t ready when I first arrived at the hotel, but they stored my luggage until I was able to check in. The following day my next flight was delayed due to weather. Once again, the hotel staff stepped up to take care of me until I could catch another flight several hours later. While I wasn’t thrilled to stay another day in Salt Lake City, I will say that staying at this hotel helped make the best of the situation and I’m so grateful to everyone who helped me. If I ever find myself in the area again, I will absolutely consider staying here.

My stay at the Four Points Hotel itself was great. The hotel was clean, the staff inside the hotel were friendly, and I had a pleasant experience overall. Unfortunately, the shuttle service was a completely different story. The shuttle driver, Rod, was extremely rude, arrogant, and unprofessional. From the moment I got into the shuttle, he was speaking disrespectfully to customers over the phone, hanging up on them, and then making negative comments about them to me. Listening to an employee bad-mouth guests was very uncomfortable and not something I expect from a hotel that values customer service. Even more concerning was his driving. He was speeding, almost hit someone on a motorcycle, and slammed on the brakes so hard that I nearly flew forward in my seat. The entire ride made me feel anxious and unsafe. To make matters worse, he was complaining under his breath about people who had been waiting at the airport for over 30 minutes, as if they were inconveniencing him. The hotel deserves praise, but the shuttle experience was unacceptable. One employee can leave a lasting impression, and unfortunately, Rod’s behavior reflected very poorly on an otherwise excellent hotel. I sincerely hope management addresses both his customer service and driving before someone gets seriously hurt.

For anyone wondering about the basics first: this hotel is clean, beautiful, and well- maintained. The rooms are comfortable, the A/C works great, and they provide essentials like shampoo and soap. There is a pool, and the complimentary breakfast is excellent dont miss it! breakfast is served from 7:00 - 9:00AM. The airport shuttle also stops at the hotel for guests needing transportation back to Salt Lake City Airport. Most importantly the staff is friendly, helpful ad provides outstanding customer service. On June 13,2026, our flight home was unexpectedly disrupted when our connecting flight at Salt Lake City Airport was missed due to our flight from Los Angeles being delayed by over 3 hours. While it was a stressful situation, I am very grateful to Delta Airlines for providing us with accommodation vouchers, abdb in so glad we chose Four Points by Sheraton. The Hotel was conveniently located just a couple of miles from the airport, which was exactly what we needed after a long and exhausting day of travel. When we arrived that evening, we were warmly welcomed by a wonderful employee by the name Sala. He was incredibly helpful, kind and efficient in getting us checked into our room quickly. My husband our Son who is on the autism spectrum, and I were exhausted and ready to rest before catching our flight home the next day. Sala handled everything with professionalism, patience, and genuine kindness. His calm and caring attitude was exactly what we needed during the chaos and frustration of our travel delays. I would also like to thank the front desk lady who assisted us the following morning. Showed me where the laundry room is in the hotel. She was very kind and welcoming as well. The hospitality we received from the front desk staff made a difficult travel experience much easier. Thank you, Sala and thank you to the entire team for your outstanding customer service and hospitality. You truly made a difference during our stay. Fa'amanuia le Atua! ( God bless you!)

Sala is an amazing front desk associate! Truly the nicest, kindest person who was a consummate professional and ambassador of the Four Points by Sheraton brand. After several flight delays and an ultimately cancelled flight, we were weary and exhausted. Being greeted by Sala was a real mood changer.

I can’t actually speak to the hotel itself, but what I can say is the restaurant is delicious. Tuli was our waitress and she took such good care of us throughout the evening. She was attentive and helpful and definitely deserves a raise. We loved her! Tip your waitress. Thank you Tuli!

Best hotel for the money in my opinion. Im picky when it comes to coffee and they have the best coffee. Sala was a stellar front desk employee, always exceeding expectations! Also just a genuine down to earth person, that made the stay there better. They also have a nice little cafeteria and bar area. The gym is small but very well maintained.

Rooms and room service are always good. The staff at front desk, the room service attendants, custodian, cooks at restaurant are all very attentive, happy to serve and do just that. You feel like family here more then just any guest. The bartenders and restaurant staff for breakfast and dinner are outstanding. Nice outdoor pool and jacuzzi. Easy park and enter the facilities yet a room key is needed to keep only hotel guests allowed to enter. 7 minutes from SLC Airport and 12 minutes to downtown SLC.

I arrived in the early evening on a not so busy day and was unfortunately placed into a dumpster of a bedroom in the back part of the building. I think this is where they must put the Priceline customers? The bed had minimal back support and was obviously very worn out. Fortunately it was a slow night and the person at the front desk was able to put me into a nicer room.

Sala and Lina at the front desk are the best!!! Been to this hotel back to back weekends and their customer service has been amazing! Breakfast was delicious as well. We def recommend this hotel!

I have stayed at this hotel a few times when traveling out of Salt Lake airport or for work and it's really gone down hill. Before I start, I will say the staff is great. Friendly and helpful, but that doesn't make up for the condition of the hotel. It's dated and feels grimey with a lot of things needing fixed. This time I am glad it was only for a place to sleep and nothing else, but this will be the last time I stay here. My room had an outlet pulling out of the wall with the screws accessible to touch. The bathroom was dingy and stained and just gross looking. There's definitely better options in the same price point, go there instead.