The lobby smelled very weird when I got there. The person at the entrance refused to help us under any circumstance and prefered scamming us from $100 rather than help us and make $200 with reservations. No hospitality, no customer service, no want to help at all. The owner or manager of this place should reconsider its employees training. I would recommand going to the Holiday Inn right next to it where people are friendly and willing to help

Not the best area but the staff was all professional & went out of their way to make our stay great. The air fresheners were way too strong & made us all cough & teary eyed but other than that, it was wonderful. The coffeeshop down the street is a must visit (it's only open until 2 though so go early!). The price was right for all the space, free breakfast, & free airport shuttle. We'd definitely return!

The smell hits you when you walk through the doors. It is either strong curry, not in a good way or sickening smelling air freshener. The beds were lumpy and hard. The closet door almost fell off when I tried to open it. However, the front desk girls were nice. The location is hard to beat when you want to use the ParknJet or The Parking Spot for the airport. I also stayed at the Comfort Suites in Ft Lauderdale the next day and it was very nice. Maybe because this one is independently owned and they don't do much for upkeep.

I have to say that the evening staff who took care of us were great (two women and shuttle driver). The housekeeping staff did a great job as well. Unfortunately the shuttle service is extremely lacking. We waited 45 minutes through two full shuttles (only 9 seats available) till they had space in the van to take us to the hotel. In the morning the hotel only provides one shuttle every two hours. So they had no space to take us to the airport at an appropriate time this morning. IMPORTANT PLEASE READ: The morning worker at the desk today refused to give me a later check out during a medical emergency and also refused to let my husband take the airport shuttle back to the hotel after our flight was canceled because we aren’t staying a second night in the hotel and are therefore “not guests”. He told us it’s not his problem that our flight was canceled (literally an employee at the airport hotel and shuttle). He was rude, abrasive, unhelpful, unsympathetic and condescending. He refused to give his name so we could leave a review. We ended up having to pay for two Ubers to get to and from the airport and had to sit in the lobby waiting for a ride to the hospital because we were not allowed to stay in the room during my medical emergency after check out time. I sincerely hope that this man does not continue to work in customer service.

If you're taking the shuttle, be prepared to wait. It took me over an hour from the time I landed to the time I got to the hotel. I would recommend getting an Uber to get here. The hotel has an agreement with other hotels and they go to the west side of the airport and drop people off at the Clarion before they come to the east side of the airport, where the Comfort Inn is located. It doesn't matter if you've been waiting longer than the person who's staying at the Clarion. The Shuttle system makes absolutely no logical sense. I finally arrived at the hotel at 1:45 AM and check-in is very slow. There's a long line.

Rooms were definitely needing updating. Also can hear everything from the people next door showering, flushing toilet, talking, traffic outside and airplanes. Pillows were the size of throw pillows. Price definitely was more than it was worth, but it was last minute and we were desperate. I will say room was pretty clean and service at the front desk was nice.

Breakfast is hit or miss meat if they have any. That's why the service got 4 stars. 3 stars for the room cause last time I stayed there I wasnt able to shower because they had been cleaning drains in the room over and it over flowed into my bathtub. Gross but not a issue to sleep for the evening. The shuttle service is awesome over all and I do appreciate being able to park for my time away on a flight. Good location and comfortable bed. Hot tub could use some work but it's bearable.

I had a very nice stay at the Comfort Suites Airport in SLC. The room was surprisingly large and a great value for the price. The staff were wonderful — very friendly and accommodating, and they honored my request for a high floor, which I really appreciated. The hotel is tucked away on a quiet side road with a few other hotels nearby, but it’s right next to the freeway and main road, so the noise can be noticeable at times. Luckily, closing the windows helps a lot. Food options around the hotel are pretty limited, but the airport shuttle is super convenient and a big plus.

We were diverted in the air to Salt Lake from our destination, Seattle, and our flight was then cancelled. This was just after midnight, so booking online was problematic--but we were able to call and easily get a room for the night. The hotel is pretty close to the airport, so quick hop to get there. The lady at the front desk was super friendly and accommodating, and that really made things nice when we were pretty tired; she was great! The room was clean and unexpectedly large, so it was great value for the money. A little buffet breakfast in the morning, and then we were off to the airport again. Overall, the property exceeded my expectations; recommended.

They give you these post cards in the room to add a little extra to your stay, but then have no stamps to give or buy. If you have kids and you visit pull the post card before they get too excited… they didn’t even know where around would be a good place to get them… so no help either..silly “extra” if it’s unusable..