Homewood Suites by Hilton Salt Lake City-Downtown offers Business center, Free breakfast, Laundry facility - coin operated, Meeting rooms, Outdoor pool, Self parking (surcharge), Smoke-free property, Air conditioning, Blackout drapes/curtains, Desk, Dishwasher, Free WiFi, Free toiletries, Hair dryer, In-room safe, Iron/ironing board, Microwave, Premium TV channels, Sofa bed, Television, Fitness facilities, Fitness equipment, Wifi Available, Parking onsite, Connecting/adjoining rooms available, Mobile key entry, Pets allowed, Down pillows, AM/FM alarm clock radio, Desk chair, Coffeemaker, Ice maker.
Homewood Suites by Hilton Salt Lake City-Downtown is located at 423 W 300 S, Salt Lake City.
Homewood Suites by Hilton Salt Lake City-Downtown has an average rating of 4.2 out of 5 based on 1540 guest reviews. It holds a 3-star Stars rating.
1 King Bed
Studio, Accessible, Non Smoking
1 King Bed
Studio Suite, 1 King Bed, Non Smoking
2 Queen Beds
Studio Suite, 2 Queen Beds
2 Queen Beds and 1 Double Sofa Bed
2 Queens Bedroom Suite
2 Queen Beds
Suite, 2 Queen Beds, Accessible, Non Smoking
1 King Bed
Suite, Accessible, Non Smoking
2 Queen Beds / 1 King Bed
1Kg 2Qs Acc 2Bdrm Nosmok
2 Queen Beds / 1 King Bed
1 Kg 2Queens 2Bdrm Nosmok
1 King Bed
Studio Suite
2 Queen Beds
Suite, 2 Queen Beds, Accessible
1 King Bed and 1 Double Sofa Bed
Suite, 1 Bedroom




+79

Homewood Suites by Hilton Salt Lake City-Downtown receives generally positive reviews, particularly praising its spacious rooms, convenient downtown location, and the helpfulness of the staff, especially those in food and beverage. However, recent feedback highlights issues with inconsistent breakfast service, room cleanliness concerns, and occasional difficulties with hotel services like parking and room temperature control. Some guests have also reported encountering homelessness in the surrounding area.
We enjoyed our stay here this past week! The highlights were the spacious, very clean rooms with separate bedrooms, and the outdoor pool overlooking the city. It was a little far from many things, but it was nice to have a parking garage. Another highlight of this hotel was the breakfast - but get there early because they put the good stuff out then (like pork carnitas, chicken tinga, etc). There were many options, and as someone who is gluten free, I appreciated the corn tortillas being there to make some breakfast burritos. Lastly, I don't know how, but this was the quietest hotel I ever stayed in even though it was quite full of people!
Perfect for an extended stay. I was here for 5 weeks, you start the day with a breakfast buffet including fresh fruit, yogurt, juice, coffee, traditional breakfast options, make your own waffle ect. The pool, patio area was nice to relax, get some sunshine. The bed was comfortable, the office service was great. Front desk staff amazing, cooks in kitchen amazing! Really had a lovely stay! Next time I go there will be with my husband as there are many places to walking distance to stock up your refrigerator in your room to cook instead of eating out everynight.
Where do I even begin to describe my experience here in Salt Lake City, Utah...nothing short of amazing!! In huge part because of Penga & Jesus!!! After a long....long, mentally exhausting emotional day in class/training, coming "home" ? to see the kind & welcoming faces of Jesus & Penga was truly comforting during this 5 week journey of mine. Jesus displayed the highest example of customer service that many can learn from. I will truly miss my time here and will always remember it as my 'home away from home' ? Love & Joy! Normajean ?
I recently stayed at Homewood Suites for more than a month and had an excellent experience overall. The standout feature of this property is the staff. Raymond in Food & Beverage consistently did a fantastic job with both the daily breakfast and the manager’s reception. His friendly attitude and attention to guests made a noticeable difference throughout my stay. Jesus is quite possibly the best front desk employee I have encountered at any hotel. He is professional, knowledgeable, welcoming, and always willing to go the extra mile to assist guests. Homewood Suites is fortunate to have him on the team. I would also like to recognize Penga and Blain for their outstanding work on the overnight shift. They were consistently helpful, friendly, and attentive, helping ensure guests felt safe and cared for at all hours. The location is convenient, with easy access to downtown and readily available street parking. As with many downtown areas, homelessness can be visible in the surrounding neighborhood. However, the hotel takes security seriously, keeping exterior doors secured and maintaining on-site security personnel. During my entire stay, I never encountered any issues inside the property and always felt comfortable and safe. Extended stays can really reveal the strengths and weaknesses of a hotel, and after more than a month here, I can confidently say that the staff are what make this property exceptional. Thank you to the entire team for making my stay such a positive experience.
If you absolutely need to be downtown, I would pick this hotel. Otherwise, there are much better options within 15 minutes. They attempted to cancel the reservation I made a day prior, In fact, wouldnt even give me a room until responded to the GM's email asking if Id be there, even though I had tried to check in at 2pm and 3pm. Within 30 minutes of telling them I would be there for the pre-paid reservation I made, they gave me the room. The front desk lady (not the older lady) did not care at all, i stood there for 5 ish minutes while she did pre set room keys, only for her to check the computer for 10 seconds and then say nope, not ready. I came at 11am (early i know) asked for a check in, was denied, fine, ill change in the bathroom. Come back at 2pm, still no room, I sit and wait till 3pm, no room. I respond to the email, even though the front desk knows im here and I requested my key through the app, and i get a room. Not how it should be run. I attempted to extend my room, to friday, I was told there were king suites available, I asked for a room price quote as i did not mind switching rooms, I was ignored for over an hour, the day of my check out. I say, never mind, dont bother, and then they respond instantly!! This Hilton is OK at best.
I'm usually not one to leave negative reviews - in fact, you can check my history - but this stay was a major disappointment. The front desk staff upon arrival (the two ladies) were genuinely kind and helpful, and I appreciate their excellent customer service. Unfortunately, the issues started right away. The entire 4th floor had recently been coated with some type of urethane/polyurethane paint or sealant, resulting in a strong chemical odor throughout the hallway and especially in our room. The smell was overpowering and persisted late into the night (still noticeable at 11:30 p.m.). I requested a room change, but the hotel was fully booked, which I understand. Later that evening, after returning from the concert, the night shift front desk employee (around 11 p.m.) was extremely rude and dismissive - more focused on her phone than assisting guests. We also called down for an extra blanket because the suite we booked had a pull-out couch with no bedding provided at all. Overall, this was a thoroughly disappointing experience from check-in onward. I’ll definitely be choosing a Marriott or Hyatt property closer to Delta Center for future visits, I've always had consistently great stays at both brands.
Unfortunately, I was not very impressed. This is a decent option if you are looking for something inexpensive and quick. The breakfast was mostly inedible, and the coffee tasted more like water with a hint of coffee — not drinkable for me. The couches in the rooms were very hard and uncomfortable. That said, the bed was nice and comfortable, and the rooms were clean. Overall, this is an efficiency-style hotel, not a place to stay if you are looking for any level of luxury. I would consider staying again for a short, quick trip.
Very nice hotel, rooms are clean and the location exceptional for the city. Very strict "curfew" times. Lobby lights were shut off just before 10:30pm without warning to deter people from gathering in what is the only "public" place in the hotel. This left some people in pitch black and asked for help, which was not provided by staff. Was ordered by the front desk employee to leave the lobby and seating area, and go to our rooms as it was past "quiet time". Very unsettling as an adult to be told when to go to bed, especially as we are paying to stay in that should be a welcoming place. Be warned that this hotel has many access areas where the homeless shelter. Doors to the hotel that should have no access we're open for any one to enter. Very concerning when teenage children were face to face with dangerous situations.
The room size is what makes this hotel worth the negatives. I love the separate sleeping area and the kitchenette (though I have never used it on any of my trips). Separate tv area makes for happier people. The feee breakfast is standard but good. The place is clean and welcoming. Only issue is the location is so far from the downtown area. It is walkable but you need to be willing to do that multiple times a day if you have no car. Parking is $20 for the garage a night or if you are willing, free street parking right outside of the hotel. I really like the place and would choose this location for comfort
I have never received my email to be able to review this property, in which I rented two rooms recently, so I wanted to reach out and let you know my personal experience. The check in was smooth but seemed confusing for the front desk that we had two separate rooms. They gave no instructions as to where the elevator was, the terms of the breakfast, or hours of the outside deck which I was thrown off by... And I never even knew there was a bar until the final day of checking out, in which I would have enjoyed. The reason why I went with a Hilton instead of an Air BnB was because of the breakfast one one less meal I needed to pay for our family. The first morning we went down there and everything was gone first thing besides the terrible looking eggs. We went back to our room and figured we would check back after a bit but still there was nothing. I ended up going to Trader Joes and bought bagels and such for the next few mornings in which I was able to get cream cheese for one of the days. The 28th they actually had a putting in which my husband tried and he said it was absolutely terrible and would not eat it. The last morning there I went to ask for butter and cream cheese and was told by the employee that he had none of either and that they were basically out of all food besides what was out, which was eggs and hashbrowns, due to his boss not allowing him to purchase anything. Going up on the elevator there were many other people complaining of their issues and claiming 'this place is a disgrace to the Hilton name.' Not once was our room cleaned, trash taken out, or coffee refilled even though there was a sign stating they clean and restock every other day. I had to flag a housekeeper down at one point in order to have our trash taken out which was overflowing. I have never made a bad review when it comes to a Hilton but I definitely feel as if this facility was an exception due to the lack of professionalism and unavailability of supplies.