The front desk staff were very nice and helpful! The carpets in the hallway were loose and had ripples. My suitcase got caught going over one. The room had an aircon unit that didn’t work. We had it set to 68 degrees, cooling on high all night long, but it couldn’t have gotten colder than 75. The hotel being so close to the airport was nice, though.

I have stayed at this location many times and love it. . Great value, clean rooms , and normally excellent customer service. Jesika, Tracy, David, Muhammed are wonderful people. Now with that said the lady who checked me in, Ashley seemed like she was on something . Then she added a parking fee of 5 doors a day which has never been charged before during my stays and I was not informed of during check in. I have never had a parking fee when renting a room before ever. I work at 2 hotels a d that to me is not ok. It is fraud to charge for thi gs without my permission. Especially with economy today. I work 2 jobs to make it and every dollar counts. Losing 40.00 dollars cost me my pass for the week to get to work. I actually checked out the next day because of this and may not return.

I recently reserved a room online based on the price since we were just passing through for one night. I used Expedia and looked for dog friendly places. When I got there, they let me know it was $75 extra for a dog and $5 for parking. So a room for $105 is now $185. They immediately stated that I can’t cancel bc I used a third party system. So I felt stuck with an overpriced room. Like others have said, they place a $100 hold on your credit card and, in my case, they charged the whole amount for no reason. I will dispute it. Go to motel 6. The rooms are equivalent and the price is the price on Expedia.

I have stayed at hotels all over the US and Europe and I have never experienced this level of stupidity. They literally treat you like a child. So, what is the problem? 1. It is not uncommon for a hotel to require a credit card at check-in for incidentals or damage, but I have never been charged a $100 deposit after pre-payment. This is a $107 a night hotel, not a 5 star establishment. 2. Worse, I have never been given a parking pass that I have to put in my window, after I give the desk my vehicle info. So after driving all day, and just wanting to get into bed, I am given a meaningless micro-task. 3. Then I am handed a form with 6 lines for initials telling me they can charge me $1000 for damages. Really? A 53-year-old man staying for one night... by himself? 4. The form you are required to initial has a font so small, may 6-8 pt, that a good percetage of people could not even read it. I was at another Sonesta property a week ago abd was asked for nothing of the sort. I won't ever stay at another Sonesta property.

The room itself is great! So spacious and the kitchenette is very convenient! It was very clean. The only problem with the room is that the TV remote didn’t work so I had to use the buttons on the TV. The front desk staff is SO sweet and kind. Amazing service! After looking at reviews it seems the manager isn’t good and just makes replies with AI but luckily I didn’t meet him. Even though the room is great, the facilities were disappointing… we specifically chose this hotel for the laundry and the supposed “store”. The store is nonexistent which was disappointing because we didn’t want to travel to get food after a long day of driving. There is a photo of the store for their location but it was a complete lie. In regards to the laundry, they ran out of laundry detergent and apparently haven’t had any for a month. We will have to do laundry at the next hotel.

If I could leave negative stars, I would. Do NOT stay at this hotel under any circumstances. This was one of the most unsafe and disturbing experiences I have ever had while traveling. I checked in alone for a business trip and was in the middle of a virtual work meeting in my room when someone started aggressively pounding on my door. Thinking it may have been hotel staff or maintenance, I answered it. Instead, I was met by a man dressed completely in black repeatedly demanding, “Where is she?” He appeared confused, agitated, and kept asking if he had the correct room number. As a woman traveling alone, this was absolutely terrifying. After several uncomfortable exchanges, he finally claimed he had the wrong room and left. Still shaken, I left for a client meeting and returned later that evening. Because I no longer felt safe, I attempted to move furniture in front of the door before going to sleep. While moving the furniture, I discovered sex pills and what appeared to be a bag of drugs hidden in the room. At that point, I immediately went downstairs to the front desk and informed them I no longer felt safe staying there and needed to leave immediately. The response from management was beyond unacceptable. I was told I “couldn’t check out” because checkout was in the morning, and because I did not report the man at my door immediately after it happened, there was “nothing they could do.” No concern for guest safety. No apology. No urgency. Nothing. Unless you want random men aggressively banging on your door, to find drugs and sex pills hidden in your room, and receive absolutely no help or support from hotel staff when you feel unsafe, do yourself a favor and stay somewhere else. No amount of money saved is worth risking your safety.

This hotel was dirty and smelly to begin with, but overlooked that as I was just happy to have a hotel close to the event I was attending. Just checked out, and got charged an additional $93.25 in addition to the $100 deposit to stay. I called them, and they said since there was self tan and eye makeup on 2 washcloths, that they were charging me $150 total and I would not be getting my deposit back, and have an additional charge because of the towels. Called Sonesta guest relations, because they were actually helpful, and they opened a case and filed a formal Complaint against the hotel staff. No amenities, dirty dishes/ kitchen ware in the room. Walls are very thin and you can hear footsteps and noises from other rooms. Not the best area in SLC. Do not reccomend staying here.

Totally fine for a night or two and good value for the price point

Excellent location, very close to the airport. The room was spacious and quiet, the only thing is that the closet did not have hangers (but very spacious closet) and a luggage stand. The staff was very courteous and fast.

It’s reasonable price it doesn’t come with its flaws. No room service for a week. They charge for parking which they don’t say that in the reservation… and once you are charged that security deposit they will not refund that back… just consider these point before booking. Also the homeless folks roaming around the parking