This hotel was really impressive, and we really enjoyed our stay. The lobby had such comfortable couches and high back chairs that my kids and I kept going down there just to read, relax, and color when we wanted a break from the room. We only stopped in Salt Lake City for one night and stayed at the Hyatt Regency downtown. The location was incredibly convenient, with easy access to nearby attractions and everything we needed within walking distance. Parking was $35 per night, which is something to be aware of, but it was covered and secure, which gave us peace of mind in a downtown setting. Our room was spacious, very clean, and modern, and the views were fantastic. Overall, it was a great stay and very comfortable for a quick family stop.

We had a wonderful stay here with our family and would absolutely return. The hotel was clean, quiet, and very comfortable—exactly what we needed after long travel days. The location was ideal: close enough to downtown Salt Lake City to easily get around, but far enough away to truly relax and get a good night’s rest. What really stood out was the service. We arrived late and realized we needed allergy medicine, and the front desk staff went above and beyond to help us—something we truly appreciated after a long day. Every team member we encountered was kind, professional, and welcoming. Housekeeping was also excellent—very thorough, pleasant, and respectful of our space. Breakfast was a great added bonus with a good variety to start the day. We travel frequently for both business and vacation, and this stay exceeded expectations. We would definitely stay here again.

Great stay overall. The hotel is modern, clean, and in a perfect downtown location. Rooms were comfortable and the staff throughout the hotel were friendly and professional. The only downside was one valet attendant (I believe his name was Quinn) who seemed irritated and gave some attitude when I chose to valet. It wasn’t a major issue, but it did stand out. Aside from that, everything was excellent and I’d definitely stay here again.

The Regency is perfectly situated and makes getting around incredibly easy — everything you need is just minutes away. Whether you're heading out to explore nearby attractions, shopping, or dining, the location truly can’t be beat. The property itself is immaculate; housekeeping maintains the rooms and common areas to an exceptional standard, making everything feel fresh, comfortable, and well cared for. The restaurants inside the hotel are also a standout. The food is delicious, the service is attentive, and having such high-quality dining options right on site adds to the overall convenience and experience. From the elegant design to the thoughtful amenities, the hotel feels undeniably luxurious without being overwhelming. Every detail contributes to a relaxing and upscale stay. I would absolutely stay here again and highly recommend it to anyone looking for comfort, convenience, and a touch of luxury.

While I would have originally given a 2 or 3 star review, the staff's exceptional service elevated my stay to 5 stars. When we arrived we found that the rooms did not have mini refrigerators, only "coolers" that kept the food/drink warmer at 45 degrees. We had planned on having a fridge for cold beverages as well as storing leftovers to eat later, so this "cooler" was a problem. I contacted the front desk and asked for a mini fridge (wasn't sure if they had one, but thought I'd ask). They immediately brought one up and plugged it in. Problem solved! And their attitude about my request was incredibly gracious. In addition, all the staff at this hotel are top notch. The rooms got a lower star rating because of the fridge situation as well as the complete lack of rugs or anything soft on the floors. It was very cold/echoing in the room because everything reflected sound. I would recommend to management changing out the "coolers" for actual mini-fridges and also putting down machine-washable mini rugs/runners that would add some softness to the room. But otherwise it was a great experience!

This is a good hotel in terms of location and facilities, but unfortunately my experience with the front desk was very disappointing. My husband is staying here for a conference and had arranged to leave my name and room key at reception for me, as I arrived a few days later on Feb 19 around 6 pm. When I came to check in tired after my flight, there were 3 staff members at the front desk. I asked about the key, and the staff member assisting me said she knew nothing about it and did not seem interested in helping. I explained that my husband had spoken to one of the staff members working there. She reluctantly asked the person next to her, who also said he didn’t know. After that, she simply told me she couldn’t help, without making any further effort. She didn’t even try to ask the third staff member — who, as it turned out, actually had the keys. On top of that, her attitude was rude and dismissive. I haven’t experienced such unhelpful customer service in a long time. There was no empathy, no initiative, and no attempt to resolve a very simple issue. It’s unfortunate, because this is otherwise a nice hotel. However, front desk service is a major part of the guest experience, and in this case, it fell far below expectations.

Great location, friendly staff, valet guys work as best as they can with traffic coming into the hotel. Whoever designed the drop off entry didn’t allow for proper temporary parking so cars line up on the street trying to get in as people were checking in. That said don’t be surprised if you have to wait to get your vehicle parked. Valet does a great job with managing the bad design but can only do so much. Hotel is clean and well managed otherwise. Beds not very comfortable, we are on our 4th night and each morning our backs hurt from the bed. I realize every person has a different requirement/need for a comfortable night of sleep so it may be totally fine for others. Coffee is available at the market on the main floor (also in room Keurig), depending on the time of day will depend upon your coffee warmth or lack thereof. At least they have a microwave next to the coffee area so you can heat up your coffee. Highly recommend the hotel invest in better coffee warmers. Overall nice hotel with good food options. 4 stars due to lack of room service, lukewarm coffee (most of the time) and waiting to park your car (not service related, design related).

This was truly the best hotel I have stayed at in Salt Lake City. The front desk staff were exceptional — incredibly kind, patient, and thoughtful. They helped me resolve several issues very quickly and made the entire experience smooth and stress-free. I felt genuinely cared for throughout my stay, and the service exceeded my expectations. If I ever come back to SLC, I will absolutely stay here again. Highly recommended to anyone visiting the area!

Absolutely loved our stay here. Came just for a staycation and were very happy. The rooms are nice and feel very clean. We stayed in a corner room. The view is so cool. Convenient location close to lots of good restaurants.

Corner rooms are worth it and provide a great view with a little unique aspect compared to other hotel rooms. Nice and clean, and was quiet most of the time for us. A few ways to improve: I went to the cafe around 11pm to buy a toothbrush, looked around for a while and didn't see any. I asked one of the cafe workers, and another one just flatly said "we're out". They did mention the front desk might help, but it just was not the higher standard of service. The sheets and pillows are a bit loud. And the cleaning staff was a bit noisy in the adjacent rooms in the morning. All said, I really enjoyed our stay.